We all know I'm a big fan of technologies and gadgets... so when I read last week in the New York Times that one of the more innovative genetic mapping companies (23andme) had reduced the price of its Genetic Mapping service (which many companies sell for up to $2-3,000) from $999 to only a few hundred dollars, I decided it was an amazing amount of information and education to be able to get access to for that amount, so I took the plunge and signed up.
A day later, FedEx delivered a Spit Kit to my house, which requires about 10 minutes of spitting into and mixing together with a solution, and your DNA sample is ready to send back! And off it went to Los Angeles, California to a laboratory today. Funny enough, the FedEx Pak they provide specifically says "do not send liquids" on it :)
So in 6-8 weeks, I'll know where my ancestors are from, whether I'm genetically lactose intolerant, whether or not I love broccoli because I can't taste the bitterness in it, and whether or not I'm a bit more likely than average to get certain diseases or be susceptible to certain conditions in my lifetime, along with dozens of other interesting facts. For less than the price of a university course in genetics, I can view and learn much of the world's most up-to-date knowledge on the relationships between genes and personal/medical conditions personalized to my specific genetic data. How cool is that?
You can make a case against "messing with your life" this way (I had an interesting discussion about this with someone just the other night), but I think that given the great power we have as humans to be intelligent and understand life in a way that no other species can, we then have a responsibility to use it to maximize the potential of our lives. Right? I guess it's also just a bit of an extra motivation knowing that you're slightly more at risk than average to do something about it! (from 1-2 times more or less likely than the generally population, in most cases)
I'll check back in with the results in a few months!
I headed off in the morning to the Australian Science and Math School, hosted at Flinders University. The school is only a few years old, and is built with an open concept -- no classrooms, but instead a number of large spaces with desks and chairs that reconfigured in many different ways to foster teamwork and collaboration. We had a large group - about 50 teachers and school leaders, and had a really interesting day -- when I showed the "Are you listening?" video, a whole bunch of students gathered upstairs in the area overlooking where I was speaking to watch - I think they were really curious that so many teachers were learning about their way of using technology!
After a fantastic dinner by the water with a group of curriculum developers, I headed to sleep -- because I had to catch a 6:40am flight to Canberra!
I made it to the nation's capital early in the morning, and it was freezing! 0 degrees but it warmed up as the sun rose... I had a few hours to fit the gym and have lunch before heading to Canberra University -- the group in Canberra decided to have an evening workshop (4-9pm) with dinner. Although everyone had a full day of work before showing up, we still had a lot of active participation, and after wrapping up at 9 and getting back to the hotel around 10, it was time for sleep for another 6:45am flight back to Sydney for the last workshop of the trip!
Arriving in Sydney in the morning, with my 32kg on-the-dot bag faithfully appearing on the carousel, I headed off to Parramatta right on time, and arrived 3 minutes before the workshop was to begin! We had the biggest crowd of any session -- around 60 people, and so a lot of the interactive sections took a lot longer than usual, but they had great ideas and a large group of schools approached me after and wants to deeply engage their entire district with TIGed, which is exciting! After wrapping up and chatting with a bunch of the attendees, I was off to one of my favourite hotels in the world -- the Westin Sydney, to relax, enjoy their great gym, and have dinner with Jenny, who had the whole series of workshops organized, to debrief on the experience (yum, Tasmanian lamb!). After that, I met up with Jarra and Nick, and headed to Micky's for dessert (Banana Pancakes and Ice Cream!) to catch up and for me to celebrate the completion of 10 sessions in 11 days in 5 cities!
I'm writing this now on the flight to Vancouver -- I managed to get right to sleep after lunch on the 10am flight, which will hopefully mean I can work through the North American day and head to sleep at a proper time tonight. Saturday, we head to Quebec City for the World Youth Congress to meet TIG members from all over the world. I've also agreed to head to Brisbane on the 19th to speak at the Queenland Government's e-learning summit, and after that, I'll be ready to just settle down at home and enjoy the rest of the summer in Toronto :)
Now that I've been away a full week, I forced myself to carve out some time to reflect on the intensity of the time so far before kicking off the second stretch.
As always, our summers at TakingITGlobal are quite busy -- generally for the education "industry", most conferences are held during the summer when teachers have school holidays. This summer, as a follow-up to my keynote at last October's ACEL (Australian Counsel of Educational Leaders) conference (which was apparently quite good even though I was quite sick at the time), I was invited to be a "Traveling Scholar" for ACEL, presenting 5 full-day workshops on TakingITGlobal to school leaders and teachers across Australia. In addition, I started off the trip by keynoting a leadership conference at Melbourne Grammar School, and today keynoted the International Middle Years conference in Adelaide... so I've made quite good use of two weeks!
Sunday - Wednesday: Melbourne
After the trek from Toronto to Vancouver to Sydney to Melbourne, I knew the first thing I needed to do to keep my sanity was to spend a good amount of time at the fitness center at the Westin. What a great idea - it helped me refresh, have a fantastic swim in the beautiful infinity pool, and after a brief stroll that was quickly canceled when the rain started, I got to sleep at a reasonable hour.
On Monday, I woke up nice and early and arrived at the charming greened campus of Melbourne Grammar, one of Melbourne's oldest and most respected private schools. To their enormous credit, they had invited students from a broad cross-section of Melbourne to attend the conference, in addition to a grade of their students. I was brilliantly introduced by one of their capable students, and my keynote was well-received - with more questions from students than we had time for. Following the keynote, a panel including a futurist, scientist, and Aboriginal leader Patrick Dodson, who cited my presentation several times as they discussed issues of leadership in the 21st century and challenged students to act on the issues they felt challenged by. In the afternoon, I ran several hours of hands-on workshops guiding a small group of students through the TIG site and beginning the Guide to Action as a tool for action planning.
Tuesday morning, I visited Kilsyth, a suburb of Melbourne, and ran a 3 hour workshop with a group of teachers across that region looking at TIG and especially with an interest in Health education... it was a good challenge because we didn't have Internet except for a very slow 2G connection, so I was able to get well prepared and experiment with some activities for the following days' sessions!
That evening, I traveled to Mooney Valley Racecourse (home of Australia's best race - the Cox plate, worth $3 million!) and presented our work at TIG to about 150 principals, who also had some great questions, and I enjoyed meeting a teacher who grew up in Mississauga and had spent his recent years enjoying and exploring Australia's wilderness.
On Wednesday, I spent from 9 AM to 3:30 PM with an enthusiastic group of teachers and principals learning about TIG, exploring global issues, and understanding how to fit our programs and ideas at TIG into the curriculum and everyday use in their classrooms. I also shared our Best Practices on Global Education resource with them... and then I was off to the airport, heading to my next destination: Tasmania!
Thursday - Saturday: Hobart, Tasmania
On Thursday, I woke up and did it all over again, in a beautiful setting amongst Lemon trees at Lateare Gardens in Hobart with a fire burning to keep us all warm and cozy from the cold outside! I think the goals of what we do at TakingITGlobal really connected closely with some people - one teacher was literally in tears sharing how wonderful she thought what we did was... it's really a special opportunity (as exhausting as it is) to be able to share our work with people that are also dedicating their lives to helping young people develop. I think sometimes we all forget the power and opportunity we have to impact the lives of others - and I feel like a few people really felt reconnected to that opportunity, which is really an amazing opportunity to be able to stimulate.
After a short 2 hour break to refresh and do some e-mail, I headed off to the Hobart Yacht club, where I addressed about 50 high school principals, who weren't able to attend the day's workshop because they were having a leadership retreat. I had to pack 90 minutes into a 30 minute before dinner speech, so I think it was overwhelming, but many of them were quite excited by what we do... and I had delicious local Salmon which was a bonus!
The next day was my main day off. I decided not to head off to my next destination right away, but to stick around in Hobart and see some of the beautiful wildlife Tasmania has to offer. So I signed up for a Tasman Island Eco Cruise - having no idea how much of an adventure it would be! After a scenic bus ride to Port Arthur, one of the main convict colonies from the 1800s, we boarded a powerful boat (675 HP) that they describe as a 4x4 of the sea. Initially the ride was quite smooth - and we discovered some caves and amazing rock formations on the coast. The "swells" were only about 1 meter, and so it was just like jumping waves on a boat at home.
However, once we got out to the Tasman Sea, things got a lot more interesting. The waves and the winds were coming strongly from an unusual direction, and 2-3 meter waves and swells gave us quite a ride! I had chosen to sit in the 4th row (moved from the 2nd) and for close to an hour, we jumped waves and it felt like we were on a roller coaster as we plunged down after riding a wave.... but I stuck with my seat - a once-in-a-lifetime experience!
We arrived at two areas with Australian and New Zealand seals, and at a cove where dolphins chased our boat around until we had to leave - amazing to lean over and watch them at the water and bow of the boat jumping up playfully! A number of albatross with their huge wingspans also provided us with an amazing show - watching them fish and gracefully glide across the sky with nothing around us but huge rock and menacing water... or what looked menacing in my book. In 1998, however, the water was so rough that in the annual Sydney-Hobart race, five boats sank and six sailors were killed.
On Saturday morning, before heading to the airport, I spent a few hours enjoying the Salamanca Market, with hundreds of stalls offering delicious local treats and art and coffee and everything needed to pass a few hours and take in the culture of a place!
Sunday - Monday: Adelaide, South Australia
Now I'm here in Adelaide, where this morning I keynoted the International Middle Years of Schooling conference, and was again introduced by a fantastic student duo! I gave out dozens of bookmarks afterwards, with many many people promising to check out the site and connect their students into TIG. I was also followed by an excellent presentation by Professor Erica, who gave a talk on creativity that linked really perfectly and built on top of many of the themes I covered.
Tomorrow I'm off to the Australian Science and Mathematics School to do another day-long workshop, and then heading to Canberra the next morning... I'll be sure to check in soon with more! And I'll be editing this entry in about 2 hours with photos once they upload.
I'm speaking tomorrow at PUSH, an interesting conference here in Minneapolis, MN
The first session that just wrapped up was quite interesting - Chandran Nair took us through a look at the world's problems and how many misconceptions there are about what can solve them. What I found striking was the comparison of world problems to spending on trivial/much less meaningful things:
Health & Nutrition ($13B) : Petfood Spending in the USA ($17B)
Water and Sanitation ($9B) : Ice Cream in Europe ($11B)
Education ($6B) : Cosmetics in the USA ($8B)
Jonathan Greenblatt, one of the co-founders of Ethos Water, also gave us a compelling look into the world of Water and how simple and cheap ($25/person) it is to solve. The one thing I don't get - on a $1.79 bottle of water, Starbucks (which acquired Ethos) donates 5 cents (10 cents in Canada oddly). They were founded on the basis of donating 50% of profits... I can't believe profit on that bottle of water is only 10 cents! (considering how much cheaper other bottled water is). Anyway, he now works with a new magazine - GOOD - which has a unique subscription model of giving away the $20 subscription fee to a charity of your choice.
How can this not inspire you with hope that the messages that captivate our friends in the U.S. voting this fall can be positive and not just negative? Messages that excite with the possibility of a positive future, not try to cast fear and uncertainty as the reason to select a person.
I'm very proud of them for ending the video with the simple message of "vote" - resisting the urge to squeeze it beyond need towards the candidate.
Ever since the movie "Iron Man" opened, the popularity of this picture I took last summer in France has ballooned, thanks to people who are searching Google and Flickr for images with the keywords "iron" and "man" and "mask."
Apologies to the fans. I know it's not what you were looking for. But if it's any consolation, this was awesomely hilarious to see on the chateau tour.
My apologies for this very geek-specific post. If you don't have a Dell m1330 laptop, you can ignore it!
My Dell XPS m1330 is my favorite laptop yet (I think it's my 10th in 10 years!), but Dell and Microsoft have made it far too hard to re-format it cleanly without Windows Vista Blue-screening on every second boot (caused by the AHCI setting in BIOS, but not providing AHCI drivers during install). It took me awhile to figure out how to do this properly, so I thought I'd share to help the rest of the Internet figure it out.
2) Run the file with a "-a" from the Windows commandline, which will put those files into the "C:Program FilesIntelIntel Matrix Storage Manager" directory
3) Copy the files from the "Drivers" or "Drivers64" (64-bit Vista) directory onto a USB Key
4) When you install Vista from the DVD, pick the "Custom" option, then click "Load Drivers"
5) Click "Browse", and point to your USB stick. Load the drivers from it.
After many months of thinking, learning, writing, talking, designing, testing, thinking more, rewriting, and learning new stuff again, the public beta of Youth Media Exchange is live!
YMEX.org is a new online social network, developed by TIG, Global Kids, and Asia Society, where young people can share, create, and learn about digital media for social change. It's full of resources to learn about both digital media production and global issues, and it's ready and waiting for YOU to come check it out, share your media, and get your voice heard.
There's much more to be said about the process, as well as what's still to come. But as we know, if I wait to write a well crafted post, it will never get done, so for now, just check it out: http://www.ymex.org and let us know what you think!
The deluges of rain, snow, and American Airlines cancellations from April 9-12 were no deterrents to a great few days at the National Service Learning Conference in Minneapolis. I still haven’t broken my recent streak of traveling to bad weather (San Antonio, I have my eye on you…) but the NSLC was worth it nonetheless.
A couple months ago, a fellow frequent-conference-exhibitor had tried to warn me about the NSLC, a conference, in their opinion, with a totally dead exhibit hall. In MY opinion, an empty exhibit hall is a sign of a GOOD conference! Not only was I glad to see that the NSLC has such a compelling agenda that people actually went to the workshops, but the booth saw plenty of traffic during breakfast, lunch, and other breaks.
I met a professor from Argentina who coordinates a network of thousands of schools there involved in service learning (Damian, I’ll be putting you two in touch!), made new contacts at organizations looking for online tools to connect the young people in their programs, and shared resources with several hundred teachers and students who are highly active in service learning projects in their schools and communities.
And, when things were a little slow, I took the opportunity to check out all the other great groups who were there to share resources with the young people and educators involved in service learning. I’m still not all the way through the stack of materials I picked up, but here’s a sample:
At the Free Tibet booth, I signed a petition and had an inspiring conversation with a student activist (who is a Tibetan refugee born in India, now living and studying in Saint Paul – he told me Minnesota has the second largest Tibetan community in the US) about Tibet, China, and the Olympics.
The folks from the Shinnyo-En Foundation were handing out t-shirts and DVDs to promote their new Six Billion Paths to Peace initiative, and I talked to a program officer for a while to understand what the campaign is about, since I missed out on the gala that the rest of the GYAN crew attended in New York in March (while I was still recovering from the flu) :)
There was no one at the Project Learning Tree booth, but I was intrigued by this sign, in thinking about our own sustainability practices when it comes to outreach and marketing:
It was also great to meet leaders from Youth Service America and put faces to names I’ve heard around the GYAN office in planning for GYSD.
There were three sessions I managed to attend – both keynotes (awesome move on NSLC’s part to close the exhibit hall during the keynotes!), as well as a panel on youth media.
Pedro Noguera, as much respect as I have for his work, gave a surprisingly generic keynote compared to other times I’ve heard him speak. He made some great points about how unacceptable and sorry the state of our education system is, but with this crowd, he might have been preaching to the choir. Then again, almost every keynote I’ve ever heard pales in comparison to the inspiration and energy and awe that I gained from hearing Archbishop Desmond Tutu deliver the keynote on Friday. How can you beat a Nobel Peace Prize Winner and spiritual leader telling a knock-knock joke in reference to the Bible?
In all seriousness though, having spent a lot of time thinking about the distinctions between service and activism, Desmond Tutu’s keynote gave a refreshing bit of historical perspective. I’ve struggled with the way service and activism (both of which fall under the umbrella of civic engagement) are often separated from one another, particularly service as a “safe” or non-political term, one used to describe what students do unto other, less-fortunate people, while activism gets pigeon-holed as a more radical thing that happens separately from learning. In limiting what each term means, we also misunderstand and underestimate the importance they play in enabling young people as social changemakers, whether in school or out. Archbishop Tutu reminded us that young people have always been changemakers and activists – from the Bible (it was a young person, David, who stood up to Goliath) to the students who led the civil rights movement, protested against South African apartheid, and now speak out against the Chinese occupation of Tibet.
Finally, the youth media panel was perhaps a bit long, but I learned about some cool projects:
- thefoshow.com – Run out of the high school for performing arts in Minneapolis, it’s the only commercial radio station in US completely run and produced by high school students.
- Beyond Green – the latest project from Listen Up!
- Teen International Media Exchange (TIME) – program using media to explore seven global issues, based at Media Academy at Cleveland HS in Los Angeles
I was really honored to meet Sidibay, a young person I’ve heard a lot about through our mutual friends at iEARN Canada, who presented his award-winning documentary about his life as a child soldier in Sierra Leone.
The importance of global perspectives and connections in service learning really seems to be on the rise within the NSLC community, so it was great to participate in that conversation as it expands, and hope we’ll be back next year!
Knowing that having a site as multilingual as TIG is unusual, it was cool to happen upon a panel at SXSW about website internationalization and localization. While the moderator had a few annoying moments (mostly making a big deal about how many in the audience raised their hands to the question "do you live in a country where English is the primary language?" - this should not be surprising at a conference with mostly American attendees), overall there were quite a few tips that I think we can learn a lot from.
-being bilingual does not make you a translator
-translators are often not technology people, so they don’t know the right technical language to translate interface words (“apply”, “enter”, “submit”)
-context is everything – if the translator can’t see the language in context, they will get it wrong
-have a translator on board at the wireframing stage, so that person can point out contextual and cultural issues
-localization isn’t just replacing the words in one language into another, it’s also about giving appropriate cultural and social context
-translation needs to deal not just with literal words, but also with concepts that don’t translate from one culture/language to another
-Social networking sites don’t choose their users, users choose the site – snses grow because users tell their friends, and want to find people like themselves. If a site has a high concentration of users in a particular culture, it sometimes turns users from other countries off because they don’t understand why the site seems so saturated with members and content from another country (this happened with Orkut – Americans complained that it was too Brazilian! So Orkut responded by giving users the option of only connecting with other people who speak the same language as them)
-most sites view internationalization efforts as moving to a language other than English
-Community driven translation is NOT the norm - one of panelists asked if anyone was allowing their online community to do the translation for them – only two of us raised our hands (probably 75-100 in the room)
-use icon based representation with mouse-over where possible, to reduce multilingual formatting issues (words being longer in diff languages) – but beware the problem with an icon/image having different cultural meanings
-sometimes you try to localize so much that you end up with something that is “just ok” in a lot of languages, and “not so great” in a few – instead of trying to rebrand and make the site almost its own stand alone in different locations
Cool sites to check out:
-One of the speakers was from Worldwide Lexicon project – really cool open source translation and localization tools, ability to develop multilingual web apps, Simple Localization System (SLS - php library), and multilingual blogging/publishing tools – with a wiki approach to translating web content.
-dotsub – community subtitling and translation tool
-publishing industry becoming unbundled from old fashioned vertical integration and will be replaced by companies that just do one element of the business
-Budapest Open Access Declaration – scholarly articles (in medicine, science, and engineering) should be open licensed and available for everyone – NIH now mandates that publications resulting from projects it funds must be open access
-now there is a call for a similar movement - Capetown Open Education Declaration (Shuttleworth Foundation, OSI) – main premise is that all publicly funded education materials should have open access
-changing role of people in producing knowledge – mixed roles of “teacher” and “student” and “expert” etc.
-changing role of content and how we classify information
-changing role of context – textbooks lack context and personalization, digital content allows customized learning experience
Jason Fried is the founder of 37signals.com – an innovative technology company that has made some simple and awesome web-based productivity apps, like basecamp and campfire. He gave an amazing talk about productivity and collaboration ("Stuff we've learned") – this is a list of advice I’d kind of like to memorize.
-red flag words: need, can’t, easy, only, fast
-“be successful and make money by helping other people be successful and make money” – people are more willing to pay for things that help them – spot chain reactions and be the catalyst for making them happen
-minimize the chance for competition from entrenched players – e.g., build tools that provide just the simple solutions of what people need (vs. the products that are overkill for most people “nonconsumers”)
-question your work regularly – remember that you don’t know everything:
Why are we doing this?
What problem are we solving?
Is this actually useful?
Are we adding value?
Will this change behavior?
Is there an easier way?
What’s the opportunity cost?
Is it really worth it?
-it’s really important to ask what you can’t do because you’re taking on something else?
-many sites don’t just suffer from bad design, they suffer from bad copy that don’t make sense to anyone – PAY ATTENTION TO THE WORDS YOU USE TO CONVEY MESSAGES TO USERS. Words that need fixing are a much cheaper problem to solve than technical ones.
-err on the side of simple – start with the easy way of doing things and see if it satisfies what you wanted to do
-get three things done in one week, instead of one thing done in 3 weeks – “the longer it takes to develop something, the less likely you are to launch it”
-resist the urge to try to do more the next time around
-invest in what doesn’t change – what are the core things about the business that are important now and will still be important ten years from now?
-“what’s your cookbook?” – Celebrity chefs as a metaphor (they don’t try to keep their recipes a secret out of fear that people will open copy-cat restaurants). Figure out what expertise you can share, and share it – don’t be afraid that people will overtake and steal your business – your business is sharing what you build.
-interruption kills productivity – having people around you who interrupt you makes you not get stuff done. Try to combat this with passive communication (wikis, IM, email, etc) – these tools let the other person hear from you when you’re ready, not when they think you’re ready
-be open, honest, public, and responsive – people would much rather hear the truth, even in crisis.
-break problems down to the atomic level – “when you make tiny decisions you can’t make big mistakes”
-everything you do should matter – don’t do stuff that doesn’t matter!
-hire by looking for people who are honest/have good character, curious (most important), and do interesting things outside of work
-use what you build, and then you will know when it works
I'm finally getting my notes from SXSW posted. I took a lot of them, and came home and promptly got really sick. But they will all appear here in good time.
The opening keynote on Saturday was a conversation between Steven Johnson (author of Everything Bad is Good for You) and Henry Jenkins (professor at MIT, Comparative Media Studies Program). As a chronic conference-goer, I find myself hearing the same people keynoting over and over again, saying the same things over and over, and often saying essentially the same things as one another. It was refreshing that, despite having read the work of both speakers, and having heard each speak at other events, I actually learned some new things and had a chance to rethink some previous ideas.
That said, there were some points I was glad to hear repeated, since the audience at SXSW is not dominated by educators. We need people in other sectors to rally behind the need for empirical evidence and educational assessment models that support new media literacies, and to challenge the current reality that schools measure autonomous, not collective, learning. Also:
-high school students are one of the most highly underestimated groups online, but the challenge is – can we free young people up to write about what’s happening in their community? (not punish them, censor them, restrict their first amendment rights)
How do we give students the tools to use the time, creativity, and idealism they have, so they can be active community participants?
-if 50-60% of young people are creating content online, what is causing the other 40% not to create? Social, cultural, and economic disempowerment? Lack of ethical guidance from adult mentors?
-if America is failing in the world, it’s because workplaces and schools are failing to empower workers and students to realize their full potential – they start with the premise that we’re all idiots, not that we are all knowledgeable with expertise and creativity to share.
On politics, Jenkins made some interesting points about Obama’s “yes we can” as a metaphor for new kinds of social/civic engagement, by using language that describes a process of participation, collecting knowledge and distributing it to make change. He also argues that the criticism of Obama borrowing pieces of a speech from Deval Patrick holds less water if you look at it through the new lens of collective learning, knowledge, and participation. And, we should be asking what a culture of democracy truly looks like.
Other thought provoking ideas:
-the deep level of fan/consumer engagement with tv shows like Lost and The Wire, and the pop culture communities that have grown up around them, often come out of people not having enough intellectual and creative stimulation in the workplace.
-thinking about collective intelligence as Surowiecki’s “wisdom of crowds” (pooling knowledge and averaging out an answer) vs. the deliberative sharing of knowledge from different points of view and reaching a consensus (dependent on individual expertise, diversity of the community, and respect for all perspectives brought to the table). Jenkins aligned these approaches with YouTube (what moves up is the dominant/majority/popular perspective) vs. Wikipedia (a space with mechanisms for inclusion of diverse perspectives).
-it’s important to question the usage of the language of addiction related to online activity and gaming (many “addicts” are actually depressed and the addiction is manifesting itself through gaming; also Chinese gov’t using “addiction” as reason to restrict young people’s access to the internet)
-progressives need to have a context for where progress is coming from in order to encourage the movement to continue growing (this sounds like what Chris Lehman often says about the current technology in education movement)
Cool sites they mentioned:
- Harry Potter Alliance– global network of young people trying to change the world, inspired by Harry Potter as a young person who transformed his world:
- Outside.In – Johnson’s project, building out geographic infrastructure of the web and fostering people using the internet for very local community participation. Their about-to-launch tool is On My Radar (“like a geo-twitter,” commented Kate). Speaks to a need for civic media tools for local experts to participate and share knowledge without having to go through traditional media structures to communicate
Finally, some dissertation-ey thoughts about new media literacies. Because of YMEX I’ve had Jenkins’ framework on the brain for quite a while, but one component I would like to spend more time unpacking – is where these new media literacies intersect with the sociolinguistic concept of codeswitching. If young people are developing the ability to learn and access information across a range of modalities (what Jenkins calls transmedia navigation), can it also be argued that they are learning to communicate in a range of linguistic codes that these new media require? How well do they codeswitch between the linguistic norms of each – from text messaging to online social networking sites to the f2f classroom, etc.? How might educators interact better with their students if they understood their ways of communicating through the lens of codeswitching? I’ve been thinking particularly about how Ben Rampton’s work on codeswitching and youth could be applied…
And, apparently not everyone at SXSW was hearing repeat speakers. As I walked out, I heard a guy behind me say to his friend, “It was cool, but I didn’t know who he was exactly…I thought it was Henry James.”
I was never one of those kids who knew what they wanted to be when they grew up (in fact, I'm still not entirely sure...). But it's a privilege to me that I had friends who knew exactly what they wanted to be, and blazed paths in pursuit of those goals, so I knew what it can look like to get from point A to point B, and onwards to C, D, and F. To be sure, I was also graced with examples from adult role models, but it was especially meaningful to see my peers make their way and to learn from them, and now, have the chance to be proud of them.
One of my best friends from high school is now an actor in one of Chicago's most successful and fresh young theatre companies, and she refused to settle for anything less than her dreams, no matter who told her that she would have to wait tables, or that she better major in something practical, just in case. The pictures of my sister sitting at a typewriter at age two seem now to be the perfect symbol of her life path to becoming a newspaper reporter, covering the politics beat. Neither are easy goals to attain, but I'm lucky to know firsthand what it takes to get there.
The person who is perhaps my oldest friend in life - we started school together at age seven and graduated from high school together ten years later - is now a scientist, completing her PhD and contributing to research that is deepening our understanding of ocean sustainability and climate change. My memories of her as far back as middle school include her dreams of being a marine biologist, and I've had the opportunity to see that dream grow into a reality, through many years of formal education, fieldwork, muddy boots, and the most admirable tenacity, even in circumstances under which most of us might give up. Knowing her all these years did little to improve my own scientific abilities, but it taught me what it looks like to do hard work, to be a researcher, and now, to care more about the application of scientific knowledge to the social issues about which I already care very deeply.
For all the talk about preparing students for the world of work, as important as it is to define skill sets and ready them for the global economy, it often seems that we leave out from the conversation what those pathways really look like. There is outstanding work being done to define specific pathways to global citizenship and to digital citizenship, but are we also showing students what it looks like to identify their passions and pursue their own goals? It seems like we're afraid to let students see, "this is what it looks like to be a scientist" and how you can get there, because we're caught up in a belief (or fear?) that jobs will change too fast, as if the economy of the future does not allow for goals or dreams. Knowing that those pathways exist is important, even for the ones who haven't figured out what their dreams might be, and regardless of what they ultimately pursue. Young people should have a realistic (and media literate) understanding of the pathway to the least attainable goals - like being an NBA superstar or the next American Idol, and they should have the same awareness of more common professional journeys, and of those pathways that change at every turn. We should be situating the necessary skills, knowledge, and capacities in these real world pathways - we'll never engage students in those frameworks in the abstract. And, they should know that each of these involves failure, and most of them involve failing multiple times. We're definitely too scared to let students in on that secret, even though learning from failure is likely the most important piece we can model for them.
I'm generally a big fan of Rogers - I feel they are probably the best and generally most innovative of the telecom companies here in Canada (Bell, which many people have terrible customer service experiences with - my experience has been the same - and Telus is stuck with CDMA, which doesn't roam well, so that's not good for people who travel.)
The one thing that never ceases to annoy and frustrate me though is their IVR phone system. It's probably been 3 years that I've been calling and every time I get through, I complain and ask them to note it down. They always acknowledge that everyone complains and they say they're working on improving it, but it never happens.
I don't know how they can get it so wrong compared to other industries (airlines, banks, etc.) or even their U.S. competitors like Verizon which have great phone systems! Here are the steps to get to Wireless Customer Service for example:
1. Say "Wireless"
2. Say "Talk to a Representative"
3. Say "Account Changes"
4. Say "Blackberry" or "Phone" (how does this make any sense?)
5. Punch in your Phone Number
6. Be greeted by a representative, who then asks for your phone number again?! Then you have to verify your name, postal code, and DOB. What a waste of time... they should just instead let you pick a PIN and then use that instead.
The best part is that this happens even when you dial 611 from your phone! It could easily detect your number from caller ID and not even bother to ask you anything.
There's a great site called gethuman dedicated to frusturation about IVRs and phone systems, and they've developed a Gethuman Standard for well-designed phone systems. A key point from it:
"# Callers should never be asked to repeat any information (name, full account number, description of issue, etc.) provided to a human or an automated system during a call."
The day that Rogers implements a proper system that does justice to their innovation in so many other areas, I will officially call them a company I love.
After the trek from Toronto to Vancouver to Sydney to Melbourne, I knew the first thing I needed to do to keep my sanity was to spend a good amount of time at the fitness center at the Westin. What a great idea - it helped me refresh, have a fantastic swim in the beautiful infinity pool, and after a brief stroll that was quickly canceled when the rain started, I got to sleep at a reasonable hour.
On Thursday, I woke up and did it all over again, in a beautiful setting amongst Lemon trees at Lateare Gardens in Hobart with a fire burning to keep us all warm and cozy from the cold outside! I think the goals of what we do at TakingITGlobal really connected closely with some people - one teacher was literally in tears sharing how wonderful she thought what we did was... it's really a special opportunity (as exhausting as it is) to be able to share our work with people that are also dedicating their lives to helping young people develop. I think sometimes we all forget the power and opportunity we have to impact the lives of others - and I feel like a few people really felt reconnected to that opportunity, which is really an amazing opportunity to be able to stimulate.
